Q: Is there a minimum order to be eligible for volume or corporate orders?
A: Yes, to be eligible for our tiered discounting, your order must be a minimum of 10 books.

Q: How will my order be processed?
A: Once the order is finalized with our concierge team, we will generate an invoice which will be sent via email. Payment can be processed with a credit card through our website.

Q: Is shipping included?
A: No. Shipping and handling fees will be added to your order. Our team will provide a quote when your order is placed.

Q: When will my order ship?
A: Orders will ship once payment is received. We cannot ship orders before payment.

Q: How will my order be shipped?
A: We ship globally with leading global couriers. Depending on where your order is going, we will use the most time and cost-efficient method outlined here

Q: Can I ship my order directly to recipients?
A: Yes. We will provide you with a form to populate your shipping addresses. We will require each recipient's shipping address, phone number, and email address.

Q: Can gift recipients return their gifts?
A: Unfortunately, we do not accept returns for gifts. We suggest a Phaidon gift card if you would like recipients to choose their gift!

Q: How long will my order take to fulfill?
A: Typically, 7-10 business days. Please refer to our standard shipping timeframes outlined here. If you need orders to arrive by a specific date, please communicate with our team when placing your order.

Q: What is the last day I can order ahead of the holidays?
A: Corporate orders must be placed by Wednesday, 6 December 2023.

Q: Can I personalize or gift wrap my gift?
A: At this time, our distribution partners cannot facilitate personalization or gift wrapping.